Refund policy

Every From Chaos to Clarity product is made to order, just for you. Because each item is printed, embroidered or poured after you order it, we can't accept returns or offer refunds if you simply change your mind or order the wrong size. Please check the size guide on each product page before you order.

 

If something isn't right, we'll make it right

If your item arrives damaged, faulty or misprinted, or you receive the wrong item, please contact us within 30 days of delivery by replying to your order confirmation email. Include your order number and a clear photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. You won't need to send the item back.

 

Lost parcels

If your order hasn't arrived within the estimated delivery time, please get in touch and we'll track it down. If it's lost in transit, we'll send a replacement at no cost.

 

Cancellations

Because production starts quickly, we can only cancel an order if you contact us within 2 hours of placing it.

 

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

 

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.